Use Case: Big events (concerts, conferences, weddings, training sessions) often require customers to commit early. With payment deadlines, you can collect deposits upfront and automatically require the balance before the event date.
Why Use Payment Deadlines#
- Secure early commitment while giving customers more time to pay.
- Avoid last-minute cancellations by requiring full balance before the event.
- Keep cash flow predictable and aligned with your event planning costs.
How It Works#
1. Configure Deadline Settings#
In Deposit Settings → General, set the number of days before the event date when the balance must be paid.
2. Customer Checkout#
When a customer books an event product with deposits:
- The system shows the deposit amount due now.
- It also displays the balance amount and the deadline date for payment.
3. Automated Reminders (Pro)#
With the Pro version, reminder emails can be automatically sent a few days before the deadline. These emails include:
- Deposit paid.
- Balance remaining.
- Due date.
- Payment link.
4. Balance Payment#
The balance must be paid before the deadline:
- Customers can log in to their account and pay the outstanding balance.
- If unpaid by the deadline, admins can manually cancel or follow up.
Example#
Event Ticket Price: $500
- Deposit (20%): $100 paid at checkout
- Balance ($400): due 7 days before event date
This ensures the event organizer has the funds secured well in advance.
Final Thoughts#
Setting payment deadlines for big events helps you balance customer flexibility with financial security. It’s especially useful for:
- Concerts & Festivals – reduce no-shows by requiring balance before event day.
- Weddings & Catering – ensure costs are covered on time.
- Workshops & Training – secure serious attendees while spreading payments.
Pro version adds automation with reminder emails, so you don’t have to chase payments manually.
Updated on April 16, 2026 · Need help? Open a support ticket