Quick Summary #

Create rules that move orders from one status to another after a delay in days. Manage all rules from a central list.

Open Automation Rules #

Go to Bright Plugins → Order Status Settings → Automation Rules.
You’ll see the rules table (Title, Summary, Status, Date) and Add Automation Rule.

ALT: Automation Rules screen showing the list and Add Automation Rule button.
Caption: “Manage all automated rules from a single place.”

Add a Rule #

1. Click Add Automation Rule.
2. Fill in the rule fields:
   • Source status (the status to watch)
   • Destination status (the status to set)
   • Delay (days) (how long to wait)
3. Save.

ALT: New rule form with Source status, Destination status and Delay fields.
Caption: “Define where orders move and after how many days.”

Manage Rules #

• Use the list to publish/unpublish, edit, or trash rules.
• The Summary column helps you confirm each rule at a glance.

ALT: Rules table with a published rule.
Caption: “Review status and summary of each rule in the list.”

Best Practices #

• Keep rules simple (one clear source → destination).
• Use realistic delays for pending/verification flows.
• Avoid overlapping rules for the same source status.

Troubleshooting #

• Rule not running: confirm the rule is saved/published and the order actually enters the source status.
• Timing off: check Delay (days) and your site’s scheduler/cron health.
• Unexpected move: review the rule’s source/destination and adjust.