Quick Summary#
Create rules that move orders from one status to another after a delay in days. Manage all rules from a central list.
Open Automation Rules#
Go to Bright Plugins → Order Status Settings → Automation Rules.
You’ll see the rules table (Title, Summary, Status, Date) and Add Automation Rule.
ALT: Automation Rules screen showing the list and Add Automation Rule button.
Caption: “Manage all automated rules from a single place.”
Add a Rule#
- Click Add Automation Rule.
- Fill in the rule fields:
- Source status (the status to watch)
- Destination status (the status to set)
- Delay (days) (how long to wait)
- Save.
ALT: New rule form with Source status, Destination status and Delay fields.
Caption: “Define where orders move and after how many days.”
Manage Rules#
- Use the list to publish/unpublish, edit, or trash rules.
- The Summary column helps you confirm each rule at a glance.
ALT: Rules table with a published rule.
Caption: “Review status and summary of each rule in the list.”
Best Practices#
- Keep rules simple (one clear source → destination).
- Use realistic delays for pending/verification flows.
- Avoid overlapping rules for the same source status.
Troubleshooting#
- Rule not running: confirm the rule is saved/published and the order actually enters the source status.
- Timing off: check Delay (days) and your site’s scheduler/cron health.
- Unexpected move: review the rule’s source/destination and adjust.
Updated on April 17, 2026 · Need help? Open a support ticket